The daily routine of Chipotle's COO, Jason Kidd, is a whirlwind of store visits, leadership interactions, and a deep dive into the company's operations. With a focus on consistency and a keen eye for detail, Kidd's approach to leadership is both insightful and inspiring. Here's a breakdown of his day, offering a glimpse into the mind of a top executive and the culture of a thriving restaurant chain.
Kidd's day begins early, with a morning workout and a healthy breakfast. He listens to the Wall Street Journal's 'What's News' podcast while exercising, setting a productive tone for the day. His breakfast is light, allowing him to indulge in Chipotle's menu throughout the day. A review of the previous day's sales report provides a snapshot of the business's performance, guiding his focus.
Store visits are a crucial part of Kidd's routine. He aims to visit a dozen stores weekly, with three-quarters of these visits planned in advance. During these visits, he observes food preparation, interacts with employees, and assesses the overall restaurant experience. Consistency is key, and he ensures that the team is aligned with this goal.
One of the most intriguing aspects of Kidd's routine is his surprise visits to employees. He said that roughly one out of every four restaurant visits is a surprise for employees, aiming to put them at ease and create a more informal environment. This approach allows him to identify internal talent and assess the team's performance more accurately.
Kidd's role extends beyond store visits. He is also responsible for development and real estate, often taking the team to visit potential sites and new restaurants. This aspect of his job is crucial for understanding the market and making informed decisions about Chipotle's expansion.
The afternoon is dedicated to connecting with direct reports, cross-functional partners, and peers. He recaps the day, determines any immediate actions, and ensures everyone is aligned with the company's goals. This part of his routine highlights his commitment to effective communication and collaboration.
Family and friends play a significant role in Kidd's life. He makes an effort to stay connected with his family, especially during his travels. He also finds time to interact with friends who don't care about his work, which helps him recharge. Exercise, particularly golf and daily travel, are essential for his well-being.
In conclusion, Jason Kidd's daily routine as Chipotle's COO is a blend of leadership, observation, and personal well-being. His approach to leadership, with a focus on consistency and employee engagement, is a key factor in Chipotle's success. His day-to-day activities offer valuable insights into the restaurant industry and effective leadership practices.
